Frequent Asked Questions

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How does the "Sign me in automatically" work?
The "Sign me in automatically" is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.
What happens if I forget my password?
If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.
How can I change my password?
After you are logged in, click on 'Account Settings' link, you will see the "Current Password" field, type your current password in this field and your new password on the fields "Password" and "Retype Password", then hit the submit button.
Am I required to have an account to add items to the site?
Yes. In order to add any item, including Free Events, Listings and Articles to MelbourneAustralia.guide you must have an account.
How can I sign up for an account?
To sign up as a sponsor go to the 'Advertise' link in the footer menu, select an item and level and click the 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click on 'Create Account'.
Why am I receiving an 'Account Locked' message?
If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.
Can I update my listing?
To update your listing, login to your dashboard (https://melbourneaustralia.guide/sponsors/login.php) You can update all the information, images and links anytime.
What is the MelbourneAustralia.guide?
MelbourneAustralia.guide is a hyper-local directory and online guide about Melbourne & Victoria for locals and visitors, marketing, promoting and selling the business and events, at the heart of our local and regional communities 24/7.
Did you copy the Masterchef logo?
A question we get often. In short 'No', our M device logo was developed when we started as melbourneaustralia.com.au wayback in 1998 and trademarked not long after, years before Masterchef started. Probably a coincidence and some great inspiration.
Who can list on MelbourneAustralia.guide?
If you operate a business in Melbourne and Victoria, MelbourneAustralia.guide is for you, we're open to all businesses and services in Melbourne & Victoria. We cover 12 main channels which cover; Accommodation Activities Community Services Entertainment Food & Drink General Business Health & Beauty Media Places Shopping Sports Transport
I found my business listed. How do I claim my listing?
If you are the business owner, click on 'Claim this Business' and complete the registration details to let us know you are the business owner. We will contact you to verify the business details before we approve the claim.
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